Refund policy

 

Refund Policy

OVERVIEW

At The Flawless University & The Flawless Experience, we stand behind the quality of our products. Due to the nature of our items and for sanitary and safety reasons, all sales are final.

RETURNS & EXCHANGES

We do not accept returns or exchanges unless an item is received in a defective condition.

If you believe your product is defective, you must contact us within 7 days of delivery at taeforpresident@gmail.com. Please include the following information in your request:

  • Your order number

  • A description of the defect

  • Clear photos or video of the defective product

Once your claim is reviewed, we will notify you by email regarding approval or denial. Approved defective items will be replaced or refunded at our discretion.

NON-RETURNABLE ITEMS

  • All hair tools (including hot combs and crimpers) are final sale unless defective.

  • Gift cards are non-refundable.

REFUND PROCESSING

If your refund request is approved, we will issue a refund to your original method of payment. Refunds typically take 5–10 business days to appear on your statement, depending on your bank or credit card provider.

SHIPPING COSTS

Shipping charges are non-refundable. Customers are responsible for any return shipping costs on defective items unless otherwise agreed in writing by us.

CONTACT INFORMATION

Questions about our Refund Policy should be sent to us at:
taeforpresident@gmail.com